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Camera Maintenance and Troubleshooting

  1. Verizon Connect Enterprise Help
  2. Integrated Video Help
  3. Integrated Video Help
  4. Camera Maintenance and Troubleshooting
  • Troubleshooting: Some videos from the driver-facing camera are missing. (Error code: Driver-facing camera videos missing)
  • Troubleshooting: Some videos from the Extended View Cameras are missing. (Error code: EVC videos missing)
  • Troubleshooting: DVR SD card locking switch is open. (Error code: EVC open SD card locking switch)
  • Road-facing camera (model 2) misaligned (Error codes: Road camera vertically misaligned and Horizon not in view)
  • Replacing camera SD cards
  • Troubleshooting camera indicator lights
  • Stopping a camera from continuously rebooting
  • Finding the road-facing camera's video connector
  • Unassigning a camera from a vehicle
  • Checking that your camera is working
  • AI Dashcam misaligned (Error codes: Road camera vertically misaligned and Horizon not in view)
  • Videos are not available in Reveal (Error code: Incomplete installation)
  • Videos from Extended view cameras are not available in Reveal and DVR offline (Error code: DVR not reporting)
  • Videos are not available in Reveal and camera offline (Error code: Camera not reporting)
  • Camera assigned to wrong vehicle (Error code: Incorrect camera assignment)
  • Extended View Cameras assigned to wrong vehicle (Error code: Incorrect DVR assignment)
  • Assign a camera to a vehicle in Fleet
  • Unassign a camera from a vehicle in Fleet

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