Managing Your Account

Unretiring Vehicles

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If you have previously retired a vehicle to free up its subscription license, you can follow the "unretirement" process described below to return the vehicle to service. Note that a license must be available before you can return a previously retired vehicle to active service, and this license must support the asset type:

  1. Click the Manage Your Fleet tab, or click Overview tab > Vehicles & Service section > Manage Your Fleet link. The Manage Your Fleet tab opens.

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  2. Locate the vehicle you want to return to service in the lower vehicle grid. To sort vehicles click any column header, or enter the vehicle details such as its name, model, or VIN into the Filter field.

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  3. Click the Un-retire link to the right of the vehicle. The Un-retire Vehicle screen opens. If the vehicle you are un-retiring was previously connected to built-in telematics hardware (OEM), then you will not need to select hardware. The vehicle will be un-retired and reconnected as an OEM.

    Note

    If you would prefer to connect this vehicle to aftermarket hardware, you have two options:

    1. Create a new vehicle object and connect to the aftermarket hardware using the Install Hardware option.

    2. If you would like to keep the same vehicle object so that the history of the vehicle is in one place, you will need to contact support.

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    Note

    See Installing or Replacing Hardware for information about how the 'Status' of a device is determined.

  4. If connecting to aftermarket hardware, select the hardware you want to use in the vehicle you are reactivating from the hardware grid. If the hardware that was previously installed in the vehicle is available, this will be selected by default. You can leave this selected or choose different hardware. To sort hardware click any column header, or filter the hardware using the Filter field. Click the Only show available hardware toggle to filter the list so it shows only hardware that is available for installation (that is, not already assigned to a vehicle).

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  5. Click the Un-retire button in the lower right corner of the screen. In the dialog box that opens click the Un-retire Vehicle button to confirm the action. The Verify Signal screen opens, and the fleet management system verifies the connection with the selected hardware over the network. The vehicle's ignition must be on, and the vehicle must be within mobile network range, to complete the step. If you are not currently with the vehicle, you can install a mobile app to your phone from this screen, or enter your mobile phone number to receive a message that contains a link to use on your phone to test connectivity with the vehicle.

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  6. Click Finish when the connection is verified. The vehicle is un-retired, and the hardware you selected is now associated with your Fleet account.

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