If you are on the AEMP Account tab of the My Account screen and you see an AEMP account with an exclamation mark, you might need to reauthenticate the account. The reauthentication process is different for John Deere accounts.
These are some of the reasons for an exclamation mark being displayed on an account:
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You changed your credentials for your AEMP provider account, and the new credentials have not been updated in Fleet yet.
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Access to the AEMP provider portal was revoked because of security reasons.
If you no longer want to use the AEMP account, you can delete it from Fleet.
If you want to continue using your AEMP account, reauthenticate it following the instructions for John Deere or for Caterpillar and Komatsu accounts.
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On the AEMP Accounts tab of the My Account screen, click on the AEMP account tile.
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A banner is displayed in the upper part of the screen to show that reauthentication is required. Under Details, click Reauthenticate.
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In the dialog box that is displayed, click Connect.
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Sign in to the John Deere portal with your current credentials.
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When you go back to Fleet, the banner should have been removed from the John Deere account, and, in the list of AEMP accounts, the exclamation mark should no longer be present. If the banner and exclamation mark are still present, contact Verizon Connect support.
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On the AEMP Accounts tab of the My Account screen, click on the AEMP account tile.
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A banner is displayed in the upper part of the screen to show that reauthentication is required. Enter the current Client ID and Secret for your Caterpillar or Komatsu account.
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Click Save in the upper right corner of the screen.
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The banner should have been removed from the Caterpillar or Komatsu account, and, in the list of AEMP accounts, the exclamation mark should no longer be present. If the banner and exclamation mark are still present, contact Verizon Connect support.
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