If a route is in progress you can continue to assign jobs to the route, unassign jobs from the route, and adjust the position of jobs on a route. If a job on a route is missed or completed in the wrong sequence, you can reschedule the missed job while the route is in progress. Routes are locked after all jobs have been completed, and the route 'finished' as indicated by the driver returning to their depot.
The following examples demonstrate some In Progress route use cases, and how to manage them.
Your drivers might sometimes complete their assigned jobs out of their intended order. For example, if there were four jobs scheduled on a route (Jobs A, B, C, and D), the driver might decide to complete Job D first. Job D is locked as soon as it is completed, but Jobs A, B, and C remain unlocked.
You can either do nothing, and the driver will complete Jobs A, B, and C on the current route, or you can drag and drop Jobs A, B, and C onto another route. If you move the jobs to another route, you can then click the Resequence button to reorder the incomplete jobs in the route.
Your drivers might sometimes miss jobs. For example, if there were four jobs scheduled on a route (Jobs A, B, C, and D) your driver might be running late and complete Jobs B and C, bypassing Job A. Both Job D and Job A remain unlocked. You can then drag and drop Job A onto the required route, without needing to manually reschedule it.
After moving jobs to a route you can, if you choose, click the Resequence button to reorder the incomplete jobs in the route.
Note that if your driver misses a job, and then completes the remaining jobs on the route, you can also move the missed job to another route.
See the following articles for more information:
You can add a job with a linked stop while the route is in progress. See Assigning Jobs to Routes for guidance on how to move a job onto a route. If you want to insert another job between the primary and secondary jobs of a linked stop, you can do so once the primary job is onsite or completed.
For more information, see Creating Jobs with Linked Stops
If your drivers have completed all of the jobs on their routes but have not yet returned to their depots, their routes remain unlocked. This means that new jobs can still be added to their routes until they have returned to the depot. As soon as a driver returns to their depot, the route is considered to be complete, and is only then locked. If a job on this locked route was missed, you can move it to another route.
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