Troubleshooting Connectivity Issues

This article describes some tasks that you can perform if your device has problems connecting to the vehicle. If none of these steps resolve your connection problem, follow the troubleshooting tips for WorkPlan before contacting support. 

Follow these steps in the order provided to resolve connectivity issues with your vehicle:

1. Checking that WorkPlan is using the latest software version

2. Checking that location settings are correct

3. Checking that Bluetooth or Wi-Fi is enabled on your mobile device

4. Ensuring your vehicle’s ignition is on

5. Ensuring you are close to your vehicle

6. Restarting your mobile device

7. Follow the instructions in Troubleshooting WorkPlan

8. Contact support

Checking that WorkPlan is using the latest software version

Follow the instructions in Troubleshooting WorkPlan to make sure that WorkPlan is using the latest software version.

Checking that location settings are correct

Follow the instructions in Troubleshooting WorkPlan to make sure that the location settings are correct.

Checking that Bluetooth or Wi-Fi is enabled on your mobile device

Depending on which vehicle tracker is installed in your vehicle, you must have a Bluetooth or Wi-Fi connection.

1. From your mobile device’s home screen, select Settings. Check that the Bluetooth setting is on. If not, tap the toggle next to the Bluetooth setting to turn it on.
2. If you are still experiencing problems with your connection, continue with the following task: From your mobile device’s home screen, select Settings. Check that the Wi-Fi setting is on. If not, tap the toggle next to the Wi-Fi setting to turn it on. 
3. If you are still experiencing problems with your connection, continue with the following task: Also make sure that you manually connect to the vehicle’s Wi-Fi network if you are using iOS.

Ensuring your vehicle’s ignition is on

Ensure that your vehicle’s ignition is on while you are troubleshooting the connection between your mobile device and your vehicle.

Ensuring you are close to your vehicle

You need to be close enough to your vehicle so that you can establish a Bluetooth connection with the vehicle’s VTU (vehicle tracking unit). Try moving closer to your vehicle.

Restarting your mobile device

Sometimes, a restart of your mobile device can solve a problem that you are experiencing. To do this, hold down the power button for a few seconds and follow the instructions to restart your device.