The following sections describe how to perform troubleshooting tasks, which might be required if you are experiencing issues using WorkPlan. This article includes:
Note
The following instructions differ depending on the type of device you have. Some of the settings might have different names on your device or might be located in a different menu structure.
We recommend that you regularly log out, power off your device, power on your device, and then log in again, to avoid any stability issues running WorkPlan. If you are using WorkPlan as an ELD, you are required to log out at the end of every shift.
Make sure that you are using the latest version of WorkPlan. If not, update to the latest version.
If you are experiencing issues with the WorkPlan mobile app, ensure that the app is up to date. Newer versions of the app correct many of the problems in older releases, which might include issues you are experiencing right now.
To check which version you are using see the version number in the lower part of the Login page when you start up the WorkPlan app.
Go to the Google Play Store for Android devices, or the iOS App Store for Apple devices, to see if you need to update the app and to install the latest version.
If the version you are using is out of date, follow the instructions under Installing WorkPlan to update to the latest version.
We recommend that you turn on automatic app updates on your mobile device so that you are always using the latest version of the app.
Confirm that location services are enabled:
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From your home screen, enter your Settings menu.
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Tap Location, Location services or Location access, whichever your device shows. This menu might also be under Advanced settings.
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Ensure that you have turned on Location or Access to my location (or similar). The toggles should be blue or green.
To allow WorkPlan to access your location:
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From your home screen, enter your Settings menu.
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Tap Applications (or Apps on some devices). There might be a list of apps here, or you might need to tap Application Manager and then All.
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Select WorkPlan.
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Tap Permissions.
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Ensure that Location is set to Allow all the time. The setting looks similar to this, depending on your device type:
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Additionally, if your device is running Android version 12 or later, make sure the Use Precise Location setting is enabled:
To turn on location services and allow WorkPlan to access your location:
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From your home screen, enter your Settings menu.
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Tap Privacy.
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Tap Location Services.
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Ensure that the setting Location Services is turned on. The toggle should be blue or green.
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From the list of apps select WorkPlan and ensure that this app is allowed to use your location. The setting must be at least While Using the App. Also ensure that Precise Location is set to on.
The Battery Optimization feature is sometimes called "Doze" mode. We recommend that you disable this functionality if you are using WorkPlan on an Android device, especially if you are experiencing stability issues. To disable Battery Optimization or “Doze” mode, follow the instructions for the version of Android that you are using. The steps required might differ from those outlined in the procedures below, depending on your mobile device type.
On some Android devices running Android 10:
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From your home screen, enter your Settings menu.
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Tap Apps & notifications.
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Tap App info.
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Tap WorkPlan.
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Tap Advanced.
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Tap Battery.
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Ensure that Battery optimization is “Not optimized”.
On some Android devices running Android 11:
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From your mobile phone’s home screen, enter your Settings menu.
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Tap Apps.
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From the menu, select Special access.
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Tap Optimize battery usage.
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Ensure that the setting is turned off for WorkPlan.
On some Android devices running Android 12 or later:
Required if you are using WorkPlan and Hours of Service as an ELD on an Android device and you are experiencing the following issue: You are starting to drive without being signed in to WorkPlan and either there is no notification sound or the notification sound continuously plays without stopping.
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From your home screen, enter your Settings menu.
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Tap Sound.
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Tap Notification sound (or Default notification ringtone on some devices) and select an appropriate sound. This sound will be used when you have not signed in to WorkPlan and the vehicle is starting to move.
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Ensure that you are not in silent mode.
Required if you are using WorkPlan and Hours of Service as an ELD on an iOS mobile device with a Wi-Fi-based vehicle tracker.
On Android mobile devices, WorkPlan is able to automatically connect to Wi-Fi-based vehicle trackers. This is not possible on mobile devices running iOS.
If your vehicle has a VT400 (see the vehicle installation guide) installed, you are required to enter your vehicle’s Wi-Fi password manually into the iOS Wi-Fi settings screen. To do this:
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On your iOS mobile phone, go to Settings > Wi-Fi.
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Under Networks, select your vehicle.
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Enter the vehicle’s Wi-Fi password.
If you do not know your vehicle’s Wi-Fi password, ask your fleet manager to provide you with it, or alternatively switch to Android for WorkPlan and Hours of Service.
On a device running iOS version 14 or later, the first time you connect to a VT400 Wi-Fi network and sign in to WorkPlan, a pop-up is displayed after you have selected the VT400 vehicle on the Vehicles page:
If your device is running Android version 12 or later, you must enable the “Nearby Devices” permission.
After you have installed WorkPlan on your device, during the initial sign-in process, the following pop-up is displayed:
Tap Allow. This permission must be allowed for the app to connect to ELD vehicles.
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