Getting to Your Destination With Navigation

Submitting Feedback About Navigation

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Please contact us if you find inaccurate road data, inconvenient routes, unreported road construction, or if you have any other general problems when using the application. We review and confirm all of the feedback we receive to improve the accuracy of the road network for everyone.

You can submit feedback by tapping the Menu icon menu_icon_font.png > Feedback, or by tapping the Feedback icon zoom_8_feedback_icon.png when it is displayed on the screen. If there are marked locations, the following Feedback icon is displayed in Arrival view:

nav_feedback_icon_with_marked_location.png

When you are in Guidance view, the Feedback icon zoom_8_feedback_icon.png is displayed only when your vehicle has stopped.

Submitting Feedback From Route Overview

You can submit two types of feedback from the Route Overview screen:

  • Route Feedback

  • Other Feedback

The Feedback icon zoom_8_feedback_icon.png is always displayed on the Route Overview screen. Tap the Feedback icon zoom_8_feedback_icon.png to open the Feedback menu:

route_overview_feedback_menu.png

The following two sections describe how to submit "Route Feedback" and "Other Feedback".

Submitting Route Feedback From Route Overview

  1. Tap the Feedback icon zoom_8_feedback_icon.png displayed on the Route Overview screen.

  2. Tap “Route Feedback” to open the feedback window:

    route_overview_feedback_window.png

  3. Do one of the following:

    • Tap the Exit icon exit_icon_zoom80.png to close the feedback window.

    • Tap the Like button if you like the suggested route. When you tap the Like button a feedback field opens. Add your feedback to the field (optional), and then tap Submit, or tap Cancel to close the feedback window without sending feedback.

    • Tap the Dislike button if you do not like the suggested route. When you tap the Dislike button, two check box options are displayed, as well as a feedback field. Select one of the check boxes (“Bad route” or “Incorrect destination”). Add your feedback in the feedback field (optional), and then tap Submit.

Submitting Other Feedback From Route Overview

  1. Tap the Feedback icon zoom_8_feedback_icon.png displayed on the Route Overview screen.

  2. Tap “Other Feedback” to open the Feedback menu.

    feedback_with_marked_locations.png

  3. Tap the appropriate button to submit your feedback or send logs.

Submitting Feedback From Guidance View

You can submit three types of feedback from Guidance view:

  • Route Feedback: You can submit this when you are within 500 meters of, or at, the destination.

  • Other Feedback: You can submit this any time along the route.

  • Destination Correction: You can submit this when you are within 500 meters of, or at, the destination.

When you are in Guidance view, the Feedback icon zoom_8_feedback_icon.png is displayed only when your vehicle has stopped.

If the route you are traveling on is shorter than 500 meters, and you tap the Feedback icon zoom_8_feedback_icon.png, the following Feedback menu is displayed:

near_dest_feedback_menu.png

If the route you are traveling on is longer than 500 meters, and you tap the the Feedback icon zoom_8_feedback_icon.png, the Other Feedback menu is displayed:

feedback_with_marked_locations.png

The following three sections describe how to submit "Route Feedback", and "Other Feedback", and a "Destination Correction".

Submitting Route Feedback From Guidance View

In Guidance view, the Feedback icon zoom_8_feedback_icon.png is displayed if you stop within 500 meters of the destination, or when you stop at the destination.

  1. When your vehicle has stopped, tap the Feedback icon zoom_8_feedback_icon.png.

  2. Tap Route Feedback.

  3. Do one of the following:

    • Tap the Exit icon exit_icon_zoom80.png to close the feedback window.

    • Tap the Like button if your navigation experience was positive. When you tap the Like button a feedback field opens. Add your feedback to the field (optional), and then tap Submit, or tap Cancel to close the feedback window without sending feedback.

    • Tap the Dislike button if your navigation experience was negative. When you tap the Dislike button, two check box options are displayed, as well as a feedback field. Select one of the check boxes (“Bad route” or “Incorrect destination”). Add your feedback to the feedback field (optional), and then tap Submit.

Note

If you have submitted route feedback you need to wait at least 2 minutes before you can submit feedback again.

Submitting Other Feedback From Guidance View

In Guidance view, the Feedback icon zoom_8_feedback_icon.png is displayed if you stop within 500 meters of the destination, or when you stop at the destination.

  1. When your vehicle has stopped, tap the Feedback icon zoom_8_feedback_icon.png.

  2. Tap Other Feedback to open the Feedback menu.

    feedback_with_marked_locations.png

  3. Tap the appropriate button to submit your feedback or send logs.

Note

If you have submitted "Other Feedback" you need to wait at least 2 minutes before you can submit feedback again.

Submitting a Destination Correction From Guidance View

If you arrive at your destination after navigating a route and your location shown in Guidance view is not the destination address, you can submit feedback to correct the location coordinates of the destination address with those of your stop location.

You can submit the destination correction feedback when you stop within 500 meters of the destination, or when you stop at the destination. If you are more than 500 meters from your destination you can submit “Other Feedback” only (this includes the following feedback options: "Marked Locations", "General Feedback", and "Send Logs").

  1. When your vehicle has stopped tap the Feedback icon zoom_8_feedback_icon.png.

  2. Tap Destination Correction, or tap Cancel to return to Guidance view without sending feedback.

  3. Submit your feedback.

Note

If you have submitted feedback to correct a destination address, you need to wait at least 2 minutes before you can submit feedback again.

Submitting Route Feedback From Arrival View

When you arrive at a destination and are no longer moving, a route feedback window is displayed on Arrival view, asking you to rate your navigation experience.

arrival_view_feedback_window.png

The route feedback window is displayed even if you have already submitted route feedback via Guidance view.

Do one of the following:

  • Tap the the Exit icon exit_icon_zoom80.png to close the feedback window.

  • Tap the Like button if your navigation experience was positive. When you tap the Like button a feedback field opens. Add your feedback to the field (optional), and then tap Submit, or tap Cancel to close the feedback window without sending feedback..

  • Tap the Dislike button if your navigation experience was negative. When you tap the Dislike button, two check box options are displayed, as well as a feedback field. Select one of the check boxes (“Bad route” or “Incorrect destination”). Add your feedback to the feedback field (optional), and then tap Submit.

If you close the window or submit route feedback, the Feedback icon zoom_8_feedback_icon.png is displayed on the screen. If there are marked locations, the following Feedback icon is displayed:

nav_feedback_icon_with_marked_location.png

See the following section for information on submitting feedback about a marked location from Arrival view.

Submitting Feedback About a Marked Location

While you are driving you can mark a location and submit feedback about the location at a later time.

  • Tap the Flag icon flag_icon_zoom50_transparent.png on the map to mark your current location. When you are in Guidance view, the Flag icon flag_icon_zoom50_transparent.png is displayed only when your vehicle has stopped.

    Note

    Tapping the Flag icon flag_icon_zoom50_transparent.png creates a "marked location" for you to place feedback on later. If you accidentally tapped the Flag icon flag_icon_zoom50_transparent.png, tap Undo to unmark the location. The option to undo is available for only a few moments before it disappears. You can delete the marked location at a later time.

Submitting Marked Location Feedback From the Main Menu

  1. Tap the Menu icon menu_icon_font.png, and then tap Feedback.

    The Marked Locations button on the Feedback menu indicates how many marked locations there are.

    feedback_with_marked_locations.png

    If there are no marked locations, the Marked Locations button is grayed out.

  2. Tap Marked Locations to open the Locations screen. The marked locations are listed, with the most recent at the top.

  3. Tap the location you want to submit feedback for.

  4. Enter your feedback in the feedback field.

  5. Pan the map to adjust the location marker, if necessary. The address of the marked location is updated as you pan the map.

  6. Tap the Submit icon send_icon.zoom60.png.

Submitting Marked Location Feedback From Route Overview

  1. Tap the Feedback icon zoom_8_feedback_icon.png.

  2. Tap Other Feedback to open the Feedback menu.

  3. Place your feedback as described in the previous procedure.

Submitting Marked Location Feedback From Arrival View

nav_marked_location_arrival_June_2021_no_border.png

Either tap the Marked Locations link to open the Locations screen directly, or follow these steps:

  1. Tap the Feedback icon zoom_8_feedback_icon.png.

  2. Tap Marked Locations to open the Locations screen.

  3. Tap the marked location you want to place feedback on.

  4. Enter your feedback and then submit it.

Deleting a Marked Location

If you no longer need to provide feedback about a marked location, follow these steps to delete it from the Locations screen.

  1. Tap the Menu icon menu_icon_font.png, and then tap Feedback.

  2. Tap Marked Locations.

  3. On the Locations screen, tap the location you want to delete.

  4. Tap the Trash icon trash_icon.zoom80.png to delete it.

Submitting General Feedback

  1. Tap the Menu icon menu_icon_font.png, and then tap Feedback.

  2. Tap General Feedback.

  3. Enter your feedback in the text box.

  4. Tap the Submit icon send_icon.zoom60.png.

Sending Logs

If you are experiencing problems with the app and Verizon Connect support asks you to send your logs, follow these steps to send your logs directly to the support team.

  1. Tap the Menu icon menu_icon_font.png, and then tap Feedback.

  2. Tap Send Logs.

  3. Tap OK.

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