If you have problems connecting your International Trucks vehicle to Fleet, see the following help center article: General OEM Troubleshooting
The following sections describe troubleshooting issues specific to International Trucks by Navistar.
Make sure your International Truck has been opted in to data sharing. If your vehicle was once owned by someone else, the previous owner might have opted out of data sharing when they purchased the vehicle. This can cause you to get an “Invalid VIN” message when trying to connect the vehicle to Fleet, even though the VIN is valid. You need to visit your local Navistar dealer, and complete an opt-in form. If issues persist after you have completed the opt-in form, contact Verizon Connect support.
Navistar’s built-in N2 telematics hardware is available in the following International Trucks:
All highway LT, Lonestar, and RH series trucks manufactured from 2020 onward
If your vehicles do not have the built-in N2 telematics hardware, and you want to connect your vehicles to Fleet, contact support to arrange an aftermarket hardware installation.
When trying to connect your International Trucks to Fleet, VINs can fail to validate for any of the following reasons:
The vehicle does not have an N2 device.
The vehicle is opted out of data sharing.
The data sharing subscription has expired.
The vehicle is in a geographical location that is not covered by N2 devices; for example, outside North America.
When a VIN fails validation, a specific reason for the failure is not given. Typically, the reason is because the vehicle is opted out of data sharing, or the subscription has expired. We recommend you do the following:
Contact your local Navistar dealer to check your data sharing status.
Contact Verizon Connect support to check if your data sharing subscription is still valid.
Contact customer support for help with any further questions relating to International Trucks that do not connect to Fleet.