Ford

Troubleshooting Ford OEM Connections

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  • Updated

If you are having problems connecting your OEM Ford vehicle to Fleet, check the following:

Ford Marketplace Consent

Make sure your vehicle is consented at Ford Marketplace. If you are having trouble with your Ford Marketplace account, contact customer support.

Note

Also, ensure that Auto-Consent is enabled in your Ford Marketplace account. Doing this allows all vehicles added in future to be consented automatically to Verizon Connect.

Customer Connectivity Services (CCS)

Check that your vehicle has its Customer Connectivity Settings (CCS) enabled.

To enable these:

  1. Turn on your vehicle (ignition on) and take it out of transport mode.

  2. Tap Settings on your vehicle touchscreen.

  3. Tap Ford Pass Connect.

  4. Tap Connectivity Settings. This opens the connectivity settings menu.

  5. Check that all sliders are to the right (enabled).

  6. Turn the vehicle off (ignition off) and then start the vehicle. Let the vehicle run for approximately 5 minutes. The vehicle can either be left idling or driven during this time. After a successful enrollment with Data Services, the touchscreen displays "Fleet Telematics".

Year

Image

2019/2020

(non-Touch Screen)
2019-2020.png

2019
2019.png

2020
2020.png

2021
2021a.png
2021b.png

Drive

Ensure you have driven your vehicle for at least 5 minutes. The vehicle needs to be actively in use to start reporting.

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