If you are having problems connecting your OEM Ford vehicle to Fleet, check the following:
Ford Marketplace Consent
Make sure your vehicle is consented at Ford Marketplace. If you are having trouble with your Ford Marketplace account, contact customer support.
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Also, ensure that Auto-Consent is enabled in your Ford Marketplace account. Doing this allows all vehicles added in future to be consented automatically to Verizon Connect. |
Customer Connectivity Services (CCS)
Check that your vehicle has its Customer Connectivity Settings (CCS) enabled.
To enable these:
- Turn on your vehicle (ignition on) and take it out of transport mode.
- Tap Settings on your vehicle touchscreen.
- Tap Ford Pass Connect.
- Tap Connectivity Settings. This opens the connectivity settings menu.
- Check that all sliders are to the right (enabled).
- Turn the vehicle off (ignition off) and then start the vehicle. Let the vehicle run for approximately 5 minutes. The vehicle can either be left idling or driven during this time. After a successful enrollment with Data Services, the touchscreen displays "Fleet Telematics".
| Year | Image |
| 2019/2020 (non-Touch Screen) |
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| 2019 | |
| 2020 | |
| 2021 |
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Drive
Ensure you have driven your vehicle for at least 5 minutes. The vehicle needs to be actively in use to start reporting.
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