The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) require that companies holding Personally Identifiable Information (PII) such as name and contact details, and Sensitive Personal Information (SPI) such as SSN, driver license number, biometric information or geolocation, provide information about this data if requested. In other words, they must provide a mechanism for customers to obtain a copy of the personal information stored about themselves.
To meet this obligation, Verizon Connect users in North America can request a JSON manifest file detailing a customer’s personal information collected by, and stored in, Verizon Connect Fleet. This file contains personal data covering a period of up to 1 year. After a privacy request has been processed, this JSON file is available to download for 7 days.
The content below describes the steps required to view, make, and cancel customer privacy requests in Verizon Connect Fleet.
Viewing Customer Privacy Requests
You can view customer privacy requests only if you have the appropriate permissions. Accounts with administrator rights have permission by default and can grant permission to other users.
To view customer privacy requests that you have made in the past:
From the main navigation bar on the left, click Help to expand the menu.
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Click the Privacy Request menu item. The "Privacy Request" screen opens. This screen lists all privacy requests that you have made for your customers’ data. To see more details about a privacy request, click VIEW in the appropriate row.
Each request record contains the following information:
Download request followed by the request's unique identification number
Requester’s name: The name of the user who made the request
Requester’s email address: The email address of the user who made the request
Request date: The date when the request was made
Completed date: The date when the request was completed (if complete)
Name: The name of the person who the request is made for. Shown if a name was specified as an identification method when making the request.
Time period requested: The time period for which the personal information was requested
Subject type: The classification of the personal data being requested, which can be one of the following: Driver, Sub-user, or Marker.
The privacy request’s status, which can be one of the following: Pending, Complete, Overdue, or Canceled
DOWNLOAD JSON: This button is displayed for requests that are complete and is available for 7 days from when the request was completed.
CANCEL REQUEST: This button is displayed for requests that can be canceled: requests with a status of Pending or Overdue, and requests that have a status of Complete and were completed within the past 7 days.
Note
An Additional Personal Information section at the bottom of each request also includes links to other Fleet components that might contain PII, such as GPS coordinates in reports, video recordings created using Integrated Video, and Logbook driver reports. This information is not included in privacy request files and must be retrieved separately.
Making a Privacy Request
You can make privacy requests if you have appropriate permissions. Accounts with administrator rights have permission by default and can grant permission to other users.
To make a privacy request:
From the main navigation bar on the left, click Help to expand the menu.
Click the Privacy Request menu item. The "Privacy Request" screen opens.
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Click NEW PRIVACY REQUEST. The personal information request form opens.
Make sure that the details shown under Who is making the request? are correct. If your details are incorrect, click on your account name in the upper right corner of the screen, select Settings > User and correct your details. When you return to the Customer Privacy Requests page and restart the new privacy request, your details are automatically updated.
If your details are correct, select the check box next to Click to confirm that all of your information above is accurate.
Enter at least one field to identify the customer you want to make the request for (first and last name, email address, or phone number). To get the best search results, enter as many of your customer’s details as possible and make sure that the fields use the same spelling used in Fleet. If you enter a first name you must also specify a last name.
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Click SEARCH. A list of subjects that match the details you entered is shown.
Select the subject of the privacy request from those listed and then click SUBMIT. You can only request data for one person at a time. The bottom of the page expands to show more information.
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Enter the date range of the request. The date range must be within the past 1 year.
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Select the check box next to the following text, to show agreement: “I am submitting this request for personal information (PI) related to an individual consumer of my company who has made a request for this PI to my company. I understand that I will be responsible for security of the PI provided and for providing it to the requesting consumer.”
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Click SUBMIT. A confirmation message is displayed and an email notification is sent to you, confirming this request. This is followed by another email when the request has been completed.
Click DONE. You are returned to the privacy request list, which now includes your new request. Click VIEW to see the status of the request, to download the privacy file once it is available, or to cancel the request (described below).
Canceling a Privacy Request
You can cancel privacy requests if you have the appropriate permissions. Accounts with administrator rights have permission by default and can grant permission to other users.
Requests can be canceled if they are pending or if they were completed less than 7 days ago.
To cancel a privacy request:
From the main navigation bar on the left, click Help to expand the menu.
Click the Privacy Request menu item. The "Privacy Request" screen opens.
Click VIEW next to the request that you want to cancel. The request can have a status of "Pending" or "Overdue".
Click CANCEL REQUEST in the open detail view.
Note
To correct inaccurate Personally Identifiable Information (PII) returned as part of a privacy request, edit this information directly within Fleet (for example, driver names, phone numbers, or email addresses). To permanently delete this data, manually remove the related sub-user or driver account. Note that only data that has been classified as PII and that is returned as part of a privacy request is deleted (that is, not information that might have been incorrectly manually entered elsewhere). Deletion of this information is permanent and cannot be recovered.
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