Understanding Job Status and Warnings

Assigned

The job has been assigned to a driver and, typically, a vehicle.

En Route

The driver has left the depot or the previous job, but has not yet arrived at the site of this job.

On Site

The driver is currently at the job site.

Completed

The driver has completed the job and has left the job site.

Unassigned

The job is not assigned to a driver.

Off Route

A vehicle has traveled outside the deviation threshold configured for its route. This threshold is typically 5 miles or more from the anticipated route.

Note that this alert does not occur if the GPS signal is too weak.

Job was started late

A vehicle has arrived at a scheduled job later than its "latest arrival time". This time value is used to indicate how late the vehicle can be before the driver is considered late to the job.

Note that this alert does not occur if the GPS signal is too weak

Wrong Order

A vehicle has arrived at a job before completing a different job scheduled for completion earlier. Typically this alert is generated when a driver misses a job then returns to it later. Any job that is marked with a status of 'Completed' before a job scheduled earlier in the route will be marked as 'Wrong Order'. This alert is never turned off.

Note that this alert does not occur if the GPS signal is too weak.

Overlap Adjusted

A vehicle has traveled to two job sites that overlap (that is, a vehicle has arrived at a job site without first departing the previous job site). Vehicles are only permitted to be on-site at a single job, so the time on site for these jobs has been recalculated to reflect the relative time on site of each, and to prevent overlap. This adjustment is calculated only after the route has been completed.

Idled At Job

A vehicle has idled at the scheduled job site for less than ten minutes, or has completed the job without stopping (that is, without turning off the vehicle ignition).

Note that this alert does not occur if the GPS signal is too weak.

Running Late For Planned Arrival

A vehicle has not yet arrived at a scheduled job, and the time available to get to the job is greater than that required to arrive before its "planned arrival time". The alert goes off when the job is not yet completed, and once completed is changed to "Late". This warning is only shown if your account includes an ETA subscription.

Note that this alert does not occur if the GPS signal is too weak.

Running Late For Latest Arrival

A vehicle has not yet arrived at a scheduled job, and the time available to get to the job is greater than that required to arrive before its "latest arrival time". The alert goes off when the job is not yet completed, and once completed is changed to "Late". This warning is only shown if your account includes an ETA subscription.

Note that this alert does not occur if the GPS signal is too weak.

Missed

A vehicle has missed a scheduled job. This warning is triggered when a job has an 'Assigned' status; the current time is later than the missed job's "planned arrival time"; and a job on the same route with a later "planned arrival time" has updated its status to "Completed". This warning can occur after the route is completed, or while the route is underway. If the warning is triggered while a route is underway, and the vehicle later returns to the job site before the route is completed (completing the job at the end of the route, for example), this warning is canceled and a 'Wrong Order' warning generated instead.

Complete

The vehicle has completed the final "return to depot" job on the route, and the planned duration of the route has been exceeded, and either the vehicle has stopped at the depot and turned its ignition off or the vehicle has remained idling for longer than the scheduled "return to depot" time on site.

In Progress

The vehicle has arrived at the any of the jobs on the route and, if at the final depot location, the scheduled time on site has not been exceeded (or the ignition turned off, or the vehicle idled longer than the scheduled time on site).

Not Complete

The vehicle has arrived at a job assigned to a different route (thereby starting another route) without completing the final "return to depot" job of the previous route. Alternatively, the scheduled duration of the initial route, plus any additional threshold time given to that route, has been exceeded.

Not Started

The vehicle has not left the initial depot location of a route, or been detected as arriving at the first job of the route. Note that if the vehicle has left the depot, but this departure is not detected, the route status might be shown as 'Not Started' until the vehicle is identified as being at a job site.