Verizon Connect® Response™ provides the greatest visibility into the real-time workings of field staff and gives business owners a dynamic tool to ensure that each system is working together to target the most efficient and accurate performance in the field. Verizon Connect® Response™ offers real-time job creation, tracking (including estimated time of arrival and completion), routing (including preplanned routes and dynamic changes throughout the day), dispatching, customer service notifications, route compliance reporting, job completion reporting, real-time traffic conditions and a rich interface to existing ERP systems.
Verizon Connect® Response™ is not a stand-alone product. Rather, it is designed to work in close coordination with other Verizon Connect products. When you buy Verizon Connect® Response™, you get:
Dynamic Response Suite Data: Information about your scheduled jobs and their status is maintained automatically, and available not just to Verizon Connect® Response™, but also to other related products such as Verizon Connect® Fleet™ (or compatible telematics SaaS) and Verizon Connect® Mobile™ products such as Verizon Connect® WorkPlan™.
Job Monitor: The Job Monitor runs automatically, tracking the real-time workings of field staff and comparing it to your scheduled jobs in order to track the status of those jobs.
Dynamic Response Suite UI: The user interface for Verizon Connect® Response™ is tightly integrated into the Verizon Connect® Fleet™ telematics SaaS or compatible fleet management package. Rather than a self-contained user interface, Verizon Connect® Response™ augments your telematics package with a set of new screens and with alterations to existing screens that provide information about your scheduled jobs.