Cloud ELD is a reliable ELD solution that ensures your Hours of Service data is kept safe and secure, which is critical to your organisation's business operations. Cloud ELD is an alternative to traditional systems that rely on hard-wired or Bluetooth connections between the mobile device and the vehicle.
This page addresses some of the common questions our customers might have about Cloud ELD.
OEM N2 devices do not require installation, which reduces costs and maintenance, and results in faster deployment time. The transition to a cloud-based ELD can improve efficiency, compliance, and data accessibility for both drivers and fleet managers. Your drivers no longer need to connect to their vehicles via Bluetooth, since the HOS data is sent to their mobile devices from the Cloud ELD server.
No. International Trucks by Navistar vehicles that use Cloud ELD are not certified for use in Canada.
It is not necessary for back office personnel to complete driver status logs for any period that a mobile device was malfunctioning. A full history of automatically-generated logs will be available via Cloud ELD.
See Adding OEM Vehicles to Your Account for guidance on how to add a new OEM vehicle to your Fleet account.
Please contact support.
Navistar will send outage notices to Verizon Connect Support. Please contact support if you experience Cloud ELD issues.
The app triggers an Engine Sync diagnostic and you will need to manually change your status.
For vehicles that use Cloud ELD, you will see the following:
-
On iOS devices, a signal indicator (
,
, or
) might not be displayed beside the vehicle name.
-
On Android devices, you will see the Cloud ELD icon
beside the vehicle name.
In both cases, you can still select the vehicle as you normally would.
When there is no connection, WorkPlan HOS can be used to access all the logs up to the time that the vehicle lost connectivity, and these logs can be shown to law enforcement, if required. If you lose your network connection, your device should be in an Engine Sync state. If it is, follow the troubleshooting actions on the HOS Troubleshooting help page.
If you lose your network connection, your device should be in an Engine Sync state. If it is, follow the troubleshooting actions on the HOS Troubleshooting help page.
If you lose your network connection, your device should be in an Engine Sync state.
Note
Losing network connectivity can create an issue if you are in Driving mode and stop after losing connection. This can cause you to be stuck in Driving mode. The ELD unlocks the Driving screen after 5 minutes of Engine Sync, allowing you to change modes.
The N2 device continues to record accurate speed and engine information regardless of the status of the mobile device. As soon as your mobile device is operating normally, the logs download from the Cloud ELD server to the HOS app. If there is a significant delay before your mobile device is operational, the logs might be recorded as unidentified driving events. You must maintain paper logs until the device issue is resolved and you have completed your current shift or changed vehicles.
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