Additional Pick-Ups and Drop-Offs in Dispatch and Scenarios

The additional pick-up and drop-off functionality allows you to define more than one depot along a route from where your drivers pick up or drop off items for a job. When using this functionality, you can define markers as additional depots and then specify whether the depots need to be visited before a job (pre-job) or after a job (post-job).

Some of the use cases for this feature include:

All Dispatch and Scenarios customers have access to this feature but must enable it in the Fleet settings to be able to use it.

To use the additional pick-up and drop-off functionality, you must enable the feature in the Fleet settings.

If you are a Scenarios user, follow these instructions on how to create additional depots and define whether to visit the markers before or after a job. The process is different depending on whether you are using a detached or synchronized scenario.

If you are a Dispatch user, follow these instructions on how to create additional depots and define whether to visit the markers before or after a job.

Multi-depot pick-ups and drop-offs work in conjunction with any capacity metrics you currently have in use. If your territory has the setting Return to Nearest Depot enabled and a vehicle reaches capacity, then the vehicle will return to the nearest depot that satisfies the job’s requirements defined under Pre-Job Depot Tags or Post-Job Depot Tags.