Activating the GM OnStar Service Through My Account

If your organization uses the GM OnStar service, you need to activate each vehicle in your fleet so that your drivers can use the GM OnStar app and hardware.

The following steps guide you through the process of activating your vehicles. As soon as your vehicles are activated in Fleet, your drivers can activate the vehicle hardware.

Before You Begin

Ensure you have the following information before you activate the GM OnStar service:

• The vehicle identification number (VIN) for each vehicle.
• The name of each vehicle.
• The Fleet Account Number (FAN code). Note that the FAN code must be the same FAN code issued at the time the service was purchased.

Activating the GM OnStar Service

1. From the Main section of the navigation bar choose My Account.
2. Click the Connect Vehicles tab, or click the Connect Vehicles button. The Connect New Vehicles and Services screen opens.
   
3. Click the Connect Vehicles button to install hardware on a standard vehicle (whether using OEM factory-fit hardware or hardware supplied by Verizon Connect). The Connect step of the wizard opens.
   
4. On the Provide VINs screen, enter the 17-character VINs of the vehicles you want to add to your account. Enter one VIN per line. Alternatively, if you have created a CSV file that contains the VINs, click the Choose File button, and then locate and select the VIN CSV file. Note that VINs for vehicles that have been added in the past, and that have not been removed, are rejected and cannot be added.
   
5. Click the Next button to upload your VINs. When they have uploaded, the Review Vehicles step of the wizard opens.
6. On the Add Vehicles screen, check that the details you have entered for each vehicle are correct.
   
7. Click Next. The Account Details step of the wizard opens.
8. Enter the FAN code. If the field is already completed, check that the FAN code is correct. You might be asked to complete the vehicle address. This field is optional.
   
   

   Do not click the Skip this step button on the Can’t find your Fleet Account Number? dialog box.

9. Click Next. The Checkout step of the wizard opens.
10. Check that the details on the Checkout screen are correct.
    
11. Select the check box in the lower part of the screen to agree to the OnStar Terms & Conditions and Privacy Statement (TCPS).
    

    Agreeing to the TCPS is important because: GM requires that all customers accept the TCPS before OnStar hardware can be enabled. Your organization's OnStar vehicles will be fully activated only when you agree to the TCPS. GM will give your organization access to the vehicle data only when you give GM authorization to enable the OnStar hardware. If you have not selected the checkbox, follow the link below and then click the I have read and agree link to sign your agreement to the TCPS. https://www.gm-esignature.com/GMDRUS/Downloads/static%20Page.htm It might take up to 24 hours to process the signed agreement.

12. Click Next. When the order and credit card payment have been verified, the Confirmation step of the wizard opens.
13. On the Confirmation page, click Finish.
14. Click the Order tab to view the order you just placed. To check the progress of individual vehicles in the order, click the row for that order item.